Xfinity Theatre Rules

Venue rules and information shown here may be subject to change. For latest venue rules information, please view Live Nation listing here.

Xfinity Theatre is ready to host some of the biggest and best concert and live performance events in the country. But to keep the venue safe and comfy for all guests, they’ve created a set of guidelines that must be followed. Please take a moment to look over these rules, because failure to abide by them may led to expulsion from the venue.
If you have any questions, you can call the venue at 860-548-7370.

Alcohol Policy

Xfinity Theatre offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol- guests will be required to show ID every time they purchase.

Bag Policy

To reduce staff contact with guest belongings, we have implemented the following bag policy: staff will allow clear plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags (6”x 9”). No other bags of any type will be allowed.

Banners and Signs Policy

Signs larger than 8.5 X 11 in are not permitted into the venue. This size is a standard sheet of paper. Xfinity Theatre does not allow banners or signs that are larger than this due to the potential to block other guests’ view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

Camera Policy

SUBJECT TO CHANGE – The standard venue policy allows camera phones and disposable cameras, Any camera that has a detachable lens will be considered professional and will not be allowed. If the camera lens zooms out of the camera more than 1 inch, it will be considered a professional camera and will not be allowed. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Cancellation Policy

Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase

Cashless Only

All points of sale will only accept credit and debit.
For fans that wish to use cash, Cash to Card conversion will be available in the main lobby at Guest Services.
In the event you are not carrying a credit or debit card, staff will be available on site at the Guest Services Booth to exchange cash for card, dollar for dollar, without any service fees.

Child Policy

All events are all ages. Children 2 and under do not require a ticket, but must sit on a parent’s lap. Venue management is not responsible for artistic content and therefore they ask that parents use discretion when deciding whether to purchase tickets for children.

Designated Driver Policy

Hartford HealthCare is offering a free fountain soda to guests that commit to be the designated driver for their party. Please visit the designated driver booth located at the Guest Services table in the lobby.

General Code of Conduct

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement. Staff reserves the right to deny entry to any guest.

Lawn Chair Rentals

Lawn Chairs are available for rent at the venue for $10.00 per chair. Guests can bring their own collapsible lawn/camping chairs, but the height of the chair cannot exceed 43” when collapsed. Canopies, footrests, side tables, and other attachments are prohibited.

Lost and Found Policy

If you lose an item while you are at an event, you can visit Guest Services in the Main Lobby to see if it has been turned in. After the show, please call the venue to ask about virtual lost and found options.

Permitted Items

The following items are allowed inside of the venue.

  • Clear plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags (6”x 9”) – subject to search at gate.
  • Non-professional cameras (Pocket sized, point & shoot, no removable lenses)
  • Lawn/ Beach Chairs – For the safety and convenience of all our guests, only collapsible lawn/camping chairs will be permitted with the height of the chair not to exceed 43” when collapsed. Canopies, footrests, side tables, and other attachments are prohibited.
  • Small Blankets or beach towels
  • Small clutch type handbags
  • Compact Umbrellas
  • 1 factory sealed plastic bottle of water up to 1 liter (non-frozen) per guest
  • Empty non-glass water bottle
  • Food – must fit in a one gallon, clear Zip-Loc style bag

*Items listed are subject to change or vary on show day*

Prohibited Items

The following items are not allowed inside the venue and should be left at home.

  • Pop-up tents
  • Golf umbrellas or umbrellas with metal pointed ends
  • Solid bags larger than 6”x9”
  • Clear bags larger than 12”x12”x6”
  • Professional cameras with detachable lenses or cameras with lenses that extend 1″ or more
  • GoPro’s or Video recording devices
  • Audio recording devices
  • iPads or tablets
  • Selfie Sticks
  • Drones
  • Large camping, lounge or tri-fold chairs
  • Soft or Hard side coolers
  • Wagons or large non-collapsible stroller
  • Alcohol or illicit substances
  • Glass, metal, cans (regardless of contents)
  • Knives, guns, mace, pepper gas or any other item deemed a potential weapon
  • Fireworks or other incendiary devices
  • Chains or spiked jewelry
  • Large signs, posters or flags
  • Laser pointers
  • Glow sticks
  • Animals (except ADA approved service animals)
  • Any other item that may pose a threat to other guests, staff or performers

*Items listed are subject to change or vary on show day*

Reentry Policy

Re-Entry is not permitted at Xfinity Theatre. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening, you will not be allowed back in without a new ticket.

Service Animals Policy

Like many venues and other large places of assembly, the Xfinity Theatre has a “no pets” policy. However, Live Nation’s policy explicitly permits guests with disabilities who use dogs as service animals. Xfinity Theatre’s policy, consistent with ADA’s revised guidelines, defines “service animal” as limited to a dog that is individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the individual’s disability.
Xfinity Theatre requires, consistent with the ADA, that service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents him or her from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods.

Smoking Policy

No smoking is allowed inside the lobby or reserved seating areas. While the venue does not restrict smoking on the lawn please be courteous to others – if guests around you are complaining staff will ask you to smoke in the plazas.

Please follow the rules of the venue for the best possible experience and safety of all patrons